THE IMPACT OF AI-ENABLED HOUSEKEEPING SERVICES ON GUEST SATISFACTION AND SERVICE QUALITY PERCEPTION

Abstract

The abstract summarizes the paper, providing an overview of the purpose, methods, findings, and conclusions. For this research, the abstract could be: This study examines how the implementation of AI-enabled housekeeping services influences guest satisfaction and perceptions of service quality in the hospitality industry. By analyzing data from hotel guests and industry experts, the research explores the role of artificial intelligence in transforming traditional housekeeping operations. Findings reveal that AI technology significantly impacts guest satisfaction, especially regarding cleanliness, efficiency, and personalization, but also raises concerns about human touch and privacy. Implications for the future of hospitality service quality are discussed.